Refund Policy

Effective date: 2026-10-25. Payments are processed by our Merchant of Record, Waffo. Buyer-initiated refund requests can be filed through the payment provider's consumer portal up to 14 days after payment, and this policy follows that window.

1. Refund window

You can request a refund within 14 days of the purchase date, counted from the moment of payment. After 14 days, a buyer-initiated request can no longer be accepted by the payment provider either, and we will not be able to refund.

2. What can be refunded

• Unconsumed credits can be refunded. A credit is consumed when it is deducted for a generation that we submit to our video model. Credits that are still sitting in your balance at the time of the request are refundable in full.
• Credits spent on generated videos are not refundable. Every generated video consumes real GPU/rendering capacity at our provider the moment the job runs — the compute has been spent and cannot be refunded to us. Contact support if a generation you paid for failed or never delivered: a failed run is refunded automatically, and a video that never arrives is not a "consumed" video.

3. How to request a refund

Email support@bbywowmaker.online with:

1. The email address you used to buy the credits (or to sign in);
2. The order number from your payment receipt (the receipt email comes from Waffo);
3. The date of the purchase;
4. The reason for the request.

If you prefer to file it yourself, you can also open Payments → Report Issue in the Waffo Consumer Portal using the email you checked out with.

4. Processing time

• We review and reply to every refund request within 5 business days.
• Approved refunds are returned to the original payment method (card or wallet used at checkout). After approval, card refunds typically arrive within 3–10 business days (no later than 14), depending on your bank; WeChat Pay refunds usually arrive immediately. The transfer itself is handled by the payment provider, not by us.
• If your request is rejected we will reply with the specific reason (normally: the credits were already consumed by generations you received).

5. Failed generations

If a generation fails and the automatic refund (credits back to your balance) did not happen, mention it in the same email — restoring the credits is always free and does not count as a refund request.